![]() Customers can now place their orders online for a specified arrival time, then park in one of six specially designated parking spaces and phone the Hannaford to Go number. The latter has not been offered by the Highland store in the past, and required the construction of a special room for the assembly of grocery orders for pickup. Seafood department manager Anthony Columbo The customer appreciation festivities will go on for four weekends, with the first week spotlighting new items, the second week local vendors, the third health and wellness and the fourth a new service called Hannaford to Go. Major construction went on until November, and minor touch-ups were still being applied just days before the official Grand Reopening launch on Friday, January 18. That was the biggest challenge for us, and a big challenge for our customers as well.” According to Sawyer, a squad of “Hannaford Navigators” was deployed throughout the store at all times to help customers find what they were looking for in unfamiliar places. The renovation began in February 2018, necessitating shortening of the store’s regular 6 a.m. The whole store was touched,” said Sawyer. “Just about everything is new that you see. Many, even longtime patrons, needed reorientation, since the entire layout of the place had been reorganized during the remodel process. The Hannaford staff was kept hopping, restocking shelves, handing out product samples and answering customers’ questions. “Yesterday we did 40 percent more business than a normal Thursday,” Sawyer said fretfully on the Friday before the blizzard was poised to strike. ![]() So the turnout at the newly renovated Hannaford store and pharmacy on Route 9W in Highland last weekend wasn’t quite the festive crowd that manager Jeremy Sawyer had in mind for the store’s Grand Reopening Celebration. When word gets out that a major snowstorm is imminent, supermarkets go into “all hands on deck mode” as shoppers flood the store to stock up on basic supplies. Event specialist Adrian Vander Pyl (Photos by Lauren Thomas) Store manager Jeremy Sawyer
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